At Flavourright Experience Pvt Ltd, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our platform. By using our platform, you consent to the practices described in this policy.

About Us

Flavourright Experience Pvt Ltd is a limited liability company incorporated under the laws of Democratic Socialist Republic of Sri Lanka with company number P V 00318040, having its registered office at No.240/28/I, Hokandara, Cemetery Lane, Pannipitiya, PC:10230. We are responsible for processing your personal data in accordance with applicable data protection laws, including the European General Data Protection Regulation (GDPR).

How to Contact Us If you have any questions or concerns about this Privacy Policy or your rights, please contact our Data Protection Officer/Privacy Officer at [Insert Email Address].

Information We Collect

When you use our platform, we may collect the following types of personal data:

• Personal Identification Information: Name, email address, phone number, and other details provided during registration, checkout, or account management.
• Payment and Billing Information: Credit card details and billing addresses, securely handled by trusted third-party payment processors.
• Browsing Information: IP address, browser type, device details, and browsing behavior, collected using cookies and similar technologies.
• Transaction Data: Information about the products or services you purchase or sell on our platform.

How Your Data Is Collected

We collect personal data in the following ways:

1. Directly from you when you:
   • Register on our platform.
   • Place an order or book a service (e.g., buying organic spices, reserving event locations, or purchasing culinary gear).
   • Sell products or services through our platform.
2. Automatically through cookies and similar technologies when you browse our website.
3. Indirectly from third-party services, such as payment processors.

Use of Information

We use your information for the following purposes:

• To process and fulfill orders, including shipping and delivery.
• To facilitate event bookings and service reservations.
• To enable sellers to manage and track their listings and sales.
• To personalize your shopping experience and recommend relevant products or services.
• To provide customer support and respond to inquiries.
• To improve our website and services based on user feedback and browsing patterns.
• To detect and prevent fraud, unauthorized activities, and misuse of our platform.

Sharing Your Information

We may share your personal data with the following parties:

• Trusted Service Providers: With third-party providers who assist in operating our website, processing payments, delivering products, or providing other essential services.
• Legal Requirements: When required by law or in response to valid legal requests.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and gather data about your interactions with our website. You can manage your cookie preferences through your browser settings. Note that disabling cookies may impact certain functionalities of our platform.

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Retention of Personal Data

Your personal data is stored only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Specific retention periods include:

• Order and Transaction Data: Retained for [Insert Retention Period].
• Account Information: Retained until you request deletion or terminate your account.
• Cookies and Browsing Data: Retained according to our Cookies Policy.

Your Data Protection Rights

Under applicable data protection laws, you have the following rights:

• Access: Request access to your personal data.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your data.
• Restriction: Request restriction of data processing.
• Objection: Object to the processing of your data for specific purposes.
• Data Portability: Request transfer of your data to you or a third party.

To exercise your rights, please contact us at [Insert Email Address]. Note that certain rights may be subject to exceptions or limitations under applicable laws.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with a revised "last updated" date. Your continued use of our platform after changes are made indicates your acceptance of the revised policy.

How to File a Complaint

If you have concerns about how your data is handled, you may contact us at [Insert Email Address]. If you are not satisfied with our response, you have the right to file a complaint with the relevant data protection authority.

Version

This Privacy Policy was last updated on [Insert Date].